Customers and Communities

Customers & Communities
Performance Summary

Our ability to make sustainable business decisions is enhanced by the relationships we have with many different stakeholders, primarily our regulators, customers and shareholders but also our other stakeholders. Our business has always depended on the strength of our relationships, and this is so now more than ever before.

Number of Customers Conducting Online Transactions

Customers Conducting Online Transactions Chart

Successful relationships require good faith, honesty and transparency about the reasons for our decisions. Strategic alliances and business relationships are essential to advance AEP's business strategy and support economic growth, improve quality of life and innovation, and lead to fair and cost-effective public policies.

Strong Relationships, Strong Communities

“Stakeholder engagement, although sometimes contentious, has always been productive for us. It has helped us to expand our thinking in many ways and has allowed us to be open and candid about our positions and activities in the realm of public policy.” – Nick Akins, Chairman, President & CEO

How We Engage

AEP is committed to engaging stakeholders and we do so in many different ways.

Customer experience

Our goal is to meet or exceed customer expectations.

Strong communities

Having vibrant, strong communities is important and AEP is working with local leaders to help ensure success.


Education and human needs are key areas of focus for AEP’s philanthropic giving.


Giving back to our communities through volunteer service is ingrained in AEP’s culture.

Sustainable Procurement

AEP works with its suppliers to drive continuous improvement and efficiencies within the supply chain.

Supporting Our Communities

The concept of giving back to our communities has been part of our corporate creed for more than 80 years and is a key element of who we are as a company. In 2013, AEP, its operating units and the AEP Foundation provided $18.6 million to support community organizations.

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