Business Performance

Business Performance
Summary

Our success is the sum of our financial and non-financial performance. Both are integral to our ability to achieve sustainable growth, keep our environmental and social commitments, and deliver safe, reliable and cost-effective electricity to our customers while delivering fair returns to our investors.

Zero Harm is Achievable

Zero Harm Is Achievable

Safety is a top sustainability priority at AEP. Our goal is to achieve zero harm – zero injuries and zero fatalities. We are making progress toward this goal every year with 2013 marking the second consecutive year without an employee fatality. During the past 18 years, we have worked six years without work-related employee fatalities.

We measure our success based on financial performance, the reliability of our system, our environmental performance and compliance, our ability to manage spending and receive regulatory support for the investments we make in the grid and the safety of our employees, contractors and the public.

An Integrated View of Our Business

The connections between our environmental, financial, operational and social performance have become much stronger and clearer to us. We are in business to be profitable, yet we are sensitive to the impacts our product has on the environment, the prices our customers can pay for electricity, the demand for safe, reliable electricity and the value of informed stakeholder engagement.

Financial Performance

We believe sustainability underlies our business strategy and is a key business opportunity. Our performance reflects this philosophy.

Environmental Regulations

The increasing scope and stringency of environmental regulations raises serious concerns for grid reliability.

Safety & Health

Safety is our top sustainability priority. 2012 was our best safety performance yet.

Reliable Electricity

Our ability to secure energy and deliver power reliability hinges on many factors.

Environmental Performance

Environmental compliance is complex, expensive and changing. Overall, our record is very good.

Grid Resiliency

New design criteria will help strengthen the distribution system against severe weather events.

Our Commitment to Zero Harm

At AEP, our focus on zero harm - zero injuries, illnesses or fatalities - means compliance with regulations is just a starting point. We are committed to continuous safety and health improvement.

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